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0701 043 041

Returns and warranty

We accept returns within 3 days of purchase, for items that are not working. The item must be complete with everything it came with in the box, and it must not be damaged.

Last updated 20 August 2026

When we accept a return

  • Within 3 days of the date you bought it.
  • The item is not working — a genuine fault, not a preference.
  • Everything that came in the box is returned with it — manuals, accessories, cables, batteries, chargers, packaging.
  • The item itself is not damaged.

What we do not accept

Change of mind is not a valid reason for a return. If the item works and matches what you ordered, we cannot take it back because you no longer want it, found it cheaper elsewhere, or bought the wrong one by mistake.

We also cannot accept a return that is missing parts of what it came with, or that is damaged — through misuse, an incorrect voltage, being used for something it was not built for, or general wear.

Delivery and courier damage

Check the item when it arrives, before the rider or courier leaves where you can. Once a working, correctly packed item has left our hands with a courier, we are not liable for damage that happens in transit — raise it with the courier directly. If you spot damage on arrival, tell us the same day and we will help you take it up with them.

Warranty

Warranty length is stated on every product page and runs from the date of purchase. Your receipt is the warranty document, so keep it — if you bought online, the order page serves the same purpose.

Warranty covers manufacturing defects only. It does not cover wear parts (carbon brushes, chucks, blades, belts), damage from overloading a tool beyond its rating, or damage from running a machine on the wrong voltage. Bring the tool to the shop and we will assess it and handle the claim with the manufacturer’s Nairobi service agent.

How to start a return

  1. Call 0701 043 041 or message us on WhatsApp with your order number, within 3 days of purchase.
  2. Tell us what is wrong. A photograph usually saves a trip for both of us.
  3. Bring the item, complete with everything it came with, to GoodHope Plaza.

Refunds

Where a return is accepted, we refund to the M-Pesa number that paid, usually within three working days of receiving the item back. We do not issue store credit instead of a refund unless you ask for it.

Nothing on this page limits your rights under the Consumer Protection Act 2012 to goods that match their description and are fit for purpose.